Why are we not receiving text alerts for the rules being broken?

Applies To

  • Groups
  • Exception Rules 
  • Notifications for Rules
  • My Geotab

Answer

Not receiving text alerts/notifications in general for rules being broken can be that the notifications are either not set up correctly, or the rule can apply to a different group than the vehicles/recipient of the notification. Please confirm grouping of vehicles/drivers and the rules to ensure notifications are received.