None Of My Drive Logs are Showing In My Logs For Today.

Symptoms

  • None Of MY Drive Logs are Showing In My Logs For Today. 

Applies To

  • MyGeotab
  • Device Not Communicating
  • Drive App
  • HOS

Cause

Driver was assigned to the wrong vehicle in the Drive App, and this device was also not plugged in any vehicles or made historical so none of the driver's Drive logs were collected. 

Workaround

Driver should have kept track of the hours and can have an admin add the hours within the database. 

Resolution

Make the old device historical in the database and assign the right device to the right driver. 

Additional Notes

Users need to make sure if they are swapping out a device to make the old one historical within the database or issues like this will continue to happen.