Cannot Determine the Time the Vehicle Last Communicated in MyGeotab

Symptoms

  • Cannot find the time a device last communicated
  • Watchdog report for device reports 'Unknown' last communication date

Applies To

  • MyGeotab
  • Device Management
  • Device Last Communication

Cause

Device has been unplugged and the vehicle has been made historical. 

Workaround

To gain an approximate time that the vehicle last communicated, look into the engine measurements for the vehicle and find the latest log.

Resolution

There is no resolution within MyGeotab to determine exactly when the device last communicated. 

Additional Notes

If you have the serial number of the device the last communication for the device can be found within the Status Lookup page in MyAdmin.