Login Error: Incorrect Username or Password because database name is incorrect

Symptoms

  • Log in error: Incorrect Username or password
  • I Have an Error: Invalid Username or Password
  • User can't log in to Geotab Drive App 
  • User can't log in to MyGeotab
  • Why Can't I get into My Database?

Applies To

  • Geotab Drive
  • MyGeotab 
  • Login
  • Users

Causes

The database entered is incorrect (the URL is incorrect)

Resolution

Enter the appropriate database name when logging in

  1. Go to my.geotab.com.
  2. Enter your email.
  3. Click the +
  4. Enter the correct database name.
  5. Enter Password 
  6. Click Log in

If you do not know the correct database name, please reach out to your designated support team for assistance.