Login Error: Incorrect Username or Password due to historical user

Symptoms

  • Log in error: Incorrect Username or password
  • I Have an Error: Invalid Username or Password
  • User can't log in to Geotab Drive App 
  • User can't log in to MyGeotab
  • Why Can't I get into My Database?

Applies To

  • Geotab Drive
  • MyGeotab 
  • Login
  • Users

Causes

The user has been made historical on the database

Resolution

Have an administrator on the database re-activate the user (if appropriate) by following the steps here: How To Reactivate a Historical User in MyGeotab