Error “API calls quota exceeded. Maximum admitted 10 per 1m”

Symptoms

  • Error "API calls quota exceeded. Maximum admitted 10 per 1m" while logging in MyGeotab or Geotab Drive

Applies To

  • MyGeotab
  • Geotab Drive

Cause

  • If a user enters an incorrect password and if no database or server information is specified it tries to authenticate to all servers which exceeds the limit of 10 authentication calls per minute

Resolution

  • For MyGeotab, clear the cache and cookies data on the web browser and try to login after a minute with the right credentials and specifying the database name as well
  • For Geotab Drive, clear the cache within the tablet's system settings and try to login after a minute with the right credentials and specifying the database name as well

Additional Notes