Unable to add devices with the Quick Import Tool


  • Getting an error when using Quick Import for devices
  • Error for each device: The serial number must be 12 characters in length, even though the serial numbers are correct.

Applies To

  • Device management
  • Quick Import Tool


Only inputting the serial number will result in an error.


A description (title for the vehicle) must be included as well as the serial number. See the format and example below:

Format: <Serial number>,<Vehicle description>,<VIN/PIN>. VIN/PIN is optional. Separate vehicles with a line break.

xx-xxx-xxxx-xxx,Truck 123,xxxxxxxxxxxxxxxxx
xx-xxx-xxxx-xxx,Truck 123

Additional Notes

How do I add multiple vehicles to my database?