When I click on the Dashboard graph in MyGeotab, the Excel report that pops up has different values than what the graph shows, why is this?

Applies To

  • MyGeotab
  • Dashboard
  • Reporting


The reason you see the different values is that the Dashboard graph refreshes as per its defined schedule, which is set up under the Dashboard options, while the data in the Excel report is refreshed as soon as you click on the graph. If you feel that you need the dashboard to have more real time values, then you can go into the Enable Dashboard options and change the refresh schedule.