I am getting an error message on a graph on the dashboard

Symptoms

  • Dashboard displays an error message where the graph should be

Applies To

  • Dashboard
  • Reporting

Cause

MyGeotab has a built in Dashboard timeout to avoid issues caused by overly large reports. The timeout value is 2 minutes so if the report takes more than two minutes to run and extract the graph then you will get a timeout error.

Resolution

  • Trim the report down by eliminating any columns and tabs that are not needed.
  • Split your report into multiple reports.
  • Decrease the selected date range