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No communication

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 Hi everyone ,

Is it possible to create a rule when a device does not communicate(Νo communication)?

Thank you in advance for your answer

Kind regards

Elpiniki Marouli

Euromat Ελλάς Α.Ε

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3 comments

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Hi Elpiniki,

 

Unfortunately we can't create a rule to know if a device was not communicating for a period of time, the way to check the status is by looking at the watchdog report.

Please let me know if you have any questions or concerns.

 

Best Regards,

Wentao Xu

Technical Services Engineer

Wentao Xu 0 votes
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Hi ,

Watchdog reports shows offline that is different from no communication.Sο this is not what we are looking for.

Perhaps is there any solution using the measurement or audit log or anything else.I need to create a report when there is no communication.

Euromat Ελλάς Α.Ε 0 votes
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Hi Elpiniki,

Thanks for your information.

The best bet to detect no communication is looking at the faults, there will be a fault for power reset if the lack of communication is due to that.

You will see something like the following screenshots.

If you want to receive a report of the Engine faults, you can use our Built-in Engine Faults report.

Besides, if you do see lots of instances of these faults, please check the installation of those devices and make sure devices are installed properly and securely. Thank you!

Please let us know if you have any questions or concerns.

 

Best Regards,

Wentao Xu

Technical Services Engineer

Wentao Xu 0 votes