RF downloader service configuration failure for Windows XP


In MyGeotab software release version 5.7.1.XXXX, customers using Windows XP may experience issues trying to enable the RF downloading services required for non-live units. This problem arises once you attempt to enable services through the ""PC USB Downloader" ClickOnce application. An error message will prompt you to check the Windows Event Viewer for more information. This tool can be found under Administrative Tools on the PC. Within the Application logs in Event Viewer, you will see an error message with source called "Checkmate". Double click this message to see more details and you should see text similar to the following:


Checkmate Service,,Cause: EX0C12DEBB: cli.System.NullReferenceException

ThrowLevel: 1 >>>>>>
Exception: EXA5BA6FDA java.lang.Exception
Message: cli.System.NullReferenceException

ThrowLevel: 0 >>>>>>
Exception: EXAFB2F92B System.NullReferenceException
Message: Object reference not set to an instance of an object.
  at Geotab.Checkmate.Startup.ServiceMain.HandleError(Exception ex)
  at Geotab.Checkmate.Startup.ServiceMain.Run(ServerSettings serviceManagerSettingsInstance)
  at Geotab.Checkmate.Startup.ClientCommandLineProcessor.ProcessCommandLine(String[] args)

User: unknown
Version: VEC34BFEF9
Revision: BU852A39C9 5.7.1
Minor: MI29C98762 5.7
Build Time: 9/26/2014 3:57 PM
OS: Microsoft Windows NT 5.1.2600 Service Pack 3
Region: United States
CultureName: English (United States) LCID1033
Database: unknown
DeploymentType: Local
.NET Framework: 4.0.30319.1022


In order to resolve this error and get the services running, you will need to take the following steps:

1. Go to Start --> right click My Computer --> Properties --> Advanced --> Environment Variables

2. Under System variables click New
Variable Name: PROGRAMDATA
Variable Value: C:\Documents and Settings\All Users\Application Data
Click OK etc.

3. You should now be able to go and re-install the Client Service from the "PC USB Downloader" ClickOnce application in MyGeotab.

* NOTE: Microsoft no longer supports Windows XP and connecting it to our servers is a security risk. We strongly recommend upgrading operating systems from Windows XP.

Jason Widla

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