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loss of drivers name from vehicle

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We have a problem where a drive will use there fob to sign into a vehicle and then part way through there trip there name disappears off of the map beside the unit. If I go in to trip history and go into the accident/log data, I see the GO7 device go through a long list of debug records which ends with a DriverChange  record and no name attached to our vehicle. Why does this happen ?

Trevor Busse

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Hi Trevor, 

Thank you for posting on the Geotab Community. It is hard to diagnose the cause behind this issue without looking at the logs at the back end. Please submit a ticket including the database name, the serial number of the Go device, the name of the driver, and the date and time of the incident so we can examine this issue further. 

Best, 
Hongyu 

Hongyu Zhang 0 votes
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Hi Trevor, 

In case you are unable to create a ticket, please contact your reseller and they should be able to help you. 

Hongyu 

Hongyu Zhang 0 votes