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Moving Dongle to another database - remove it from the old one?

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Hello Support-Team,

1. A device is present in "database1"

2. Add the save device to a new database "database2"

3. The device exists in both databases.

Is this scenario possible?
It is necessarily to remove the device from "database1"?
Where are the new telemetry data stored? in database1 oder database2 ?

Regards,
Heiko Huber

Heiko Huber

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Hello Heiko,

What is it you're trying to do here? Do you want a device to report to two different databases?

If not, by default, the device will only communicate to one database. We don't suggest having two devices in two databases as it is possible that it can communicate to one or the other. If you want the device to, lets's say, communicate to database 2, you will need to delete the device from database 1, or make historical to keep the data stored in database 1. 

Thanks,

Mert

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Mert Sonmezler 0 votes
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Hello Mert,

Thank for the answer. I want that the device shall be moved from the database 1 => database 2. No reporting in two databases.
It is possible to delete the device from database 1 over the general API or it is only possible over the ADMIN API REST service?

Thanks,

Heiko

 

 

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Heiko Huber 0 votes
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Hello,

You can delete or make historical using the general API with an Administrator user. You can go to MyGeotab database and do the same as well. If you want, you can also open a Support ticket so we can look into this specific device together. 

Thanks,

Mert

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Mert Sonmezler 0 votes