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Adding new or used devices G07

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Is it possible to buy devices online used or new and add them into my current database? 

Justin Burtch

Official comment

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Hello,

It depends by what you mean by buying the devices online. If you have any Geotab serial number then you can add them to your database. I would advise however that you to obtain these devices through our official channels.

That will not guarantee that the devices will communicate to the database if they are used however. Devices that already exist in another database will continue to communicate to that database until they are either removed or made historical in that database.

Additionally the data that will be transmitted by the devices will depend on the plan that the device is currently under.

Let me know if you have any additional questions.

Cheers,

Luc

Support Engineer

Luc Hains

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4 comments

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I am looking at new devices that are not from "official channels." These are new in a box, came from a store closing sale. Is it possible to have my current reseller add them to our service plan?  

Justin Burtch 0 votes
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Hello Justin,

That should definitely be possible however I would contact your current reseller to confirm that they can do it and initiate the process.

Luc Hains 0 votes
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Fleet Nav got back with me today and said it can't be done. It's a real shame all of this unused equipment is going to waist.  

"Justin,  I checked with my Account Manager at Geotab and unfortunately, he told me that anyone that purchases those devices from eBay would not be able to activate them through any reseller.  I have him checking on the two serial numbers you sent me to see the status of them.  I'll let you know what he says."

  

Justin Burtch 0 votes