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Unknown Trips

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Dear Sir or Madam,

 

I am the IVMS coordinator of a company which uses Geotab. I have an issue with unknown trips. I have come across to incidents where the drivers use their id tag, the devices have been properly installed by an official dealer, but Geotab shows unknown trips. For example a vehicle may have 20 trips of which 19 with the use of id tag  and 1 unknown trip. There are several incidents such the one I have just described. Vehicles that show unknown trips without an obvious reason. I kindly request to send me any other possible reasons which can cause these unknown trips. 

Regards,

 

Zissis Lamdas

IVMS coordinator

 

Zissis Lamdas

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3 comments

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Dear Zissis,

 

Thank you for reaching out to Geotab Product Support with your question regarding unknown trips. If a driver does not scan in using an ID tag/NFC reader or assign themselves to their designated vehicle using the Geotab Drive App, their logs will appear under unidentified driver. If the logs under unidentified driver truly belong to a specific user, they can be reassigned to the correct driver by an Administrator from that company and annotated to reflect the reassignment. I do hope you find this information helpful, but please do not hesitate to reach out if you have any further general questions regarding our software and products.

 Thank you,

 

Robert Scott 0 votes
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Dear Mr Scott,

Thank you for your prompt reply. However my concern is not how a user will be reassigned from the company's administrator but the possible causes for having these unknown trips at the first place apart from proper hardware installation and proper use of the id tag. 

 

I am looking forward for your reply,

 

Regards,

Zissis Lamdas

IVMS Coordinator

Zissis Lamdas 0 votes
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Hello Zissis,

Besides a hardware issue such as, the GO Device being unplugged or not communicating, and drivers not scanning in or assigning themselves to the vehicle there should not be any unknown trips occurring. If you are experiencing this issue I highly recommend reaching out to your reseller to further investigate this for you. I hope you find this information helpful and continue to reach out for future questions you come across.

Robert Scott 0 votes