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Report of device turned off after 4 minutes

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Someone tried plugging 2 different devices into the same truck and said that the devices shut down within 4 minutes of truck engine being turned on, each time. We assumed when she says `shut down` she means the LED lights turned off. In addition, we haven't seen any records associated with the truck's vin in MyGeotab database.

She said that she later plugged a KeepTruckin device in and it was fine.

Any suggestions for how to debug this? 

Yingfu

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Hello Yingfu,

We will reach out via a support ticket since it will require some troubleshooting.

Thank you,

Jordan 

 

Jordan Jones 0 votes