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Default Driver-Vehicle

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Hello, 

It seems that some of my drivers have a default vehicle.

Lets say that driver A has been using truck 1 for all week, when I pull HOS Logs they all say he has been using Truck B for all week. If i pull older records for that same driver all I get is a "ON" state with Truck 2.

Any Ideas?

Adolfo Alonso

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4 comments

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Hello Adolfo,

In this case what happened more than likely is that the driver didn't log in correctly to the truck 1 and he has been assigned all the time to truck 2. All the logs for truck 1 are likely under unassigned driver if no other driver logged into the Drive App and assigned himself to this vehicle. The logs can easily be reassigned to the right driver. 

Can you please create a support ticket and provide more details like database name and driver in question? I don't want to make any assumptions and would like to analyze what happened before jumping into conclusions. This can easily be addressed, so please give me the ticket number once you have it and I'll take a look. 

Thanks!

Jose Fernandez.

Jose Fernandez 0 votes
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Hello José,
I will creaste a ticket ASAP.
In the time being I want you to know that our drivers are not using the drive app, they are using the NFC Tags as we are only interested in the driving time. Do you have any other idea?

Adolfo Alonso 0 votes
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How do I remove the default user option for the truck? Logs are being created for drivers, on their day off or after they are done, the same day, by other drivers who took the same truck. We have multiple drivers driving the same truck, as well as multiple yard moves/per day. It is getting very difficult to edit these many logs to keep things accurate. I guess the difference would be me assigning unidentified driver logs to drivers vs Geotab assigning it for them. All help would be appreciated.

Jeremy Heaps 0 votes
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Hello Jeremy,

In the MyGeotab version 1901, we have a new option to show only unassigned logs that happened within the “yard”. It uses stock rule “Vehicle movement within zones” to filter movement within yards. Once filtered, admins can do a bulk annotation on any yard moves.

As far as your default driver question, you only need to tell your drivers to log out at the end of their workdays and the vehicle will go to unidentified driver.

Best regards,

Jose Fernandez.

Jose Fernandez 0 votes